Ross Dress for Less

I rarely complain online, but feel I need to in this case. I visited the store January 1st 2024, around 8:00 pm. I would have to say the security guard was very friendly, the cashier was very friendly and helpful, and the young lady that was stocking the shoes, was helpful. The store manager, however, I felt displayed very poor customer service and was rude to me. I brought up some shoes that did not have a tag, however at Ross the price is written in on the bottom of the shoes. They would not honor the price at the bottom of the shoes. The cashier had to call her manager. I waited for a while because the this manager said she had to go try and get it cleared with her Superior. I don't believe she went to go get anything cleared, she just went to go look for more shoes like the ones that I brought to the register, and just wanted me wait for nothing. She had a smirk on her face as she re approached the register. I have shopped at Ross for over 20 years and have frequently come across this case where identical items are not priced the same. And it's always the same scenario, the cashier has to charge whatever price is marked. The one time when it's in my favor, of course the manager says no. The manager was really rude and insinuated that that I could have written the price on the bottom of the shoes. When I called her out on that because I was offended, she said she wasn't directing it to me. I felt she got too loud and her attitude is belligerent. They should have honored the price, and this manager needs to brush up on her customer service. I plan on contacting corporate over this. Apparently all her workers are more customer service savvy than she is.

If there were 0 stars, customer service was terribly offensive and rude. Had a receipt for a return, and the floor manager and assistant manager told me to return to another Ross's store. The assistant manager would not even speak to me concerning my return. I can't believe the audacity to tell me to return at another Ross's. No wonder this store is going downhill quickly. Ross's loss of business and customer service will not help retain customers.